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Terms & Conditions

By accessing any page on this website and/or using our online services, you agree to be legally bound by these Terms & Conditions. If you do not accept any of these Terms & Conditions, you must immediately discontinue your access of this website.

The terms “us”, “our” or “we” refers to Straits Printers Private Limited, registered in Singapore, UEN: 195300009K.

Copyright and Trademark

All intellectual property in this website belong to us and/or their respective right owner(s).

No licence or right is granted and the access and use of this website should not be construed as granting any license or right to use any trademarks, service marks, images, logos or content appearing on our website without our prior written consent or the written consent of the relevant right owner(s).


Information and materials contained in this website are provided on an “as is” and “as available” basis and are of a general nature. It’s accuracy has not been verified, considered or assessed by any of our staff. We do not warrant the truth, accuracy, adequacy, completeness or reasonableness of the information and materials contained in our website and expressly disclaim liability for any errors in, or omissions from such information and materials. No warranty of any kind is given in conjunction with such information and materials made available on our website.

We shall not be liable for any failure of performance, system, server or connection failure, error, omission, interruption, breach of security, computer virus, malicious code, corruption, delay in operation or transmission, transmission or unavailable of access in connection with you accessing this website and/or using the online services even if we have been advised to the possibility.

We shall not be liable to you or any party for any damages, losses, expenses or costs whatsoever arising in connection with your use of this website or reliance on our information regardless of the form of action even if we have been advised as to the possibility.

Links to External Websites

We may include links to external websites or display content from external websites on our website. We do not control the content and information on external websites and we cannot accept any responsibility or the consequences of accessing any linked website or any link contained in a linked website or any content from any external websites.

The display of links to external websites or external content shall not be considered an endorsement or verification of such content. You agree that your access to and/or usage of such linked websites is entirely at your own risk and subject to the terms of use of access and/or use contained therein.

Prices and Description

All prices are quoted in Singapore Dollars (SGD).

As we are a Goods and Services Tax (GST) registered company, we are required to charge the prevailing GST. The GST amount will be displayed during checkout. GST is also known as a Value Added Tax. If prices are quoted excluding GST, the prevailing GST rate will be added to the final amount.

We reserve the right to vary the price and other details of the products offered without notice.

Placing an Order

You may place an order with us through our website. You must carefully check all items during checkout to ensure that the artwork, items and quantity is correct. Once your order is placed, you will not be able to make changes to the order details.

We only accept orders for deliveries to be made in Singapore.


We accept payment via Paypal or cheque.

If you are paying us using Paypal, you will receive an acknowledgement transaction code. You should retain this code as a reference for any subsequent communication with us with regards to this transaction. The acknowledgement transaction code is not an acknowledgement that payment has been successfully received and processed by us.

If you are paying via cheque, you must mail us a cheque for the full amount addressed to ‘Straits Printers Pte Ltd’.

Unless otherwise agreed in writing, all payment must be cleared, received and processed by us before we accept your order.

Artwork / Mockups

All artwork must be supplied by you either through the use of our online editor or uploaded in the acceptable formats (pdf, .ai, .psd, .bmp, .gif, .jpg, .ppt, .pub, .doc, .png .tif.) without any amendments required on our part.

No physical mockups will be provided for orders made via our website.

Cancellation of Orders

We may cancel your order at any point in time at our own discretion and any amounts paid to us will be refunded to you via the same payment method within 60 days.

If you wish to cancel your order, you must notify us as soon as possible. If we have commenced work on your item, you have to pay us for any work which we have performed. Such work includes but is not limited to job planning, layout, casting of plates, production of templates, purchasing of stock, print production.


Unless otherwise stated or agreed upon in writing, all orders to be printed in colour will be printed using the 4 colour CMYK (Cyan, Magenta, Yellow and Black) process colour model.

We cannot guarantee the accurate reproduction of colours unless you have supplied us with a valid colour reference prior to submitting an order:
1. Pantone colour as indicated in the artwork submitted by you
2. Physical sample supplied by you

You must bear any delivery or related cost related to the submission of any physical sample supplied by you.

We would like to highlight that while we take great care to accurately reproduce colours, we cannot guarantee the accuracy of colours unless the valid colour reference has been submitted to us prior to submitting an order.

Refunds and Exchanges

We will only refund or exchange defective items. Defective items are deemed to be as follows:

  • Items that do not match the order description.
  • Physically damaged goods. Please check that your items are not physically damaged at the time of delivery. If they are damaged, you must refuse delivery with the carrier and have it returned. Once you have accepted delivery, your order is deemed to be free of physical damage.

All refunds and exchanges must be made within 7 days from receipt of goods. Otherwise, your goods will be deemed to be free of defects.

There will be no refund or exchange for items that are not defective.

Limitation of Liability

We shall not be liable in any circumstances to any loss, damage incurred or inconvenience suffered in the event that we cancel an order, are unable to fulfil an order or if the delivery of your order is delayed for any reason.

We expressly exclude all warranties, descriptions, representations or advice rendered as to the fitness or suitability of our products for any purpose or tolerance to any conditions.


If delivery is included with your order, we will usually use our own staff and vehicles to deliver but may at our own discretion, employ postal services or the services of external companies to fulfil the delivery requirements.

Lead Times

All lead times supplied on the website are to be taken as a guide only. We do not guarantee delivery by a certain date and time unless we have otherwise agreed in writing. If your order is time sensitive, please contact our office prior to check if we can guarantee the delivery timing.

Governing Law and Jurisdiction

This website is intended to be used only for visitors from the Republic of Singapore. You agree that the Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore and you agree to submit to the non-exclusive jurisdiction of the courts of the Republic of Singapore.

Contact Information

Straits Printers (Private) Limited is incorporated in Singapore.

Our contact details are as follows:
Address: 164 Kallang Way, #02-01/06, Singapore 349248
Telephone: +65 6842 2833
Fax: +65 6842 2811
Email: info@stprints.com.sg / hello@stprints.com.sg

Unique Entity Number: 195300009K
GST Registration Number: M2-0002043-0

Amendments To The Terms and Conditions

We reserve the right to change the Terms & Conditions at any time at our sole discretion. All changes will be posted on this page. The use of our website and services shall be subject and by accessing this website and/or using our services after such changes have been posted, you agree to the modified Terms & Conditions. The last updated date of the Terms & Conditions will appear at the bottom of this page.

Last updated on 16 December 2014.